IT Service Desk Support

3 weeks ago


Singapore Mashreq Bank Full time
Job Summary

The Elite Job is seeking a highly motivated and detail-oriented IT Service Desk Support professional to join our remote team. The ideal candidate will be responsible for providing first-level technical support, troubleshooting IT issues, and ensuring smooth operations for users across multiple platforms. This role is critical to maintaining our high standards of service delivery and user satisfaction.

Key Responsibilities

Provide first-level IT support for hardware, software, and network-related issues via phone, email, or chat.

Troubleshoot and resolve technical issues efficiently, escalating to higher-level support teams when necessary.

Install, configure, and maintain operating systems, applications, and security updates.

Monitor and manage tickets in the helpdesk system, ensuring timely responses and issue resolution.

Assist with


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