Service Excellence Team Lead

2 weeks ago

Singapore beBeeCustomer Full time $4,000 - $6,000

Job Title: Customer Service Operations Manager

We are seeking an ambitious and customer-focused individual to oversee our Front of House operations.

  • Ensure seamless day-to-day operations by effectively managing staff and maintaining high levels of customer satisfaction.
  • Develop strategies to improve overall performance, enhance the customer experience, and increase sales.
  • Collaborate with colleagues to achieve common goals, share best practices, and stay updated on industry trends.
  • Maintain accurate records, adhere to health and safety protocols, and participate in ongoing training and development.

Requirements:

  • Ambitious and results-driven individual with excellent leadership skills.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work well under pressure, prioritize tasks, and meet deadlines.
  • Familiarity with front-of-house operations, including customer service, team management, and sales techniques.

What We Offer:

  • Competitive salary package, including a bonus structure based on performance.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • Dynamic and supportive work environment, encouraging collaboration and creativity.
  • Opportunity to make a real difference in the success of our business.

Working Hours and Location:

  • 40 hours per week, Monday to Friday, with flexibility to work additional hours as required.
  • (Insert Location).

How to Apply:

Please submit your application, including your resume and cover letter, to (insert contact information). We look forward to hearing from you.

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