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Senior Business Development Manager

2 weeks ago

Singapore GFS GLOBAL FREIGHT SERVICES (SINGAPORE) PTE. LTD. Full time

We are looking for an experienced Freight Forwarding Agent Liaison to join our team at GFS Global Freight Services (Singapore) Pte. Ltd.

About the Role

The successful candidate will have a strong background in freight forwarding, with a minimum of 5 years of experience in developing global network agents. They should be proficient in Excel, PowerPoint, Power BI, and AI tools, and possess excellent cross-cultural awareness, communication, and commercial skills.

Key Responsibilities:

Key Responsibilities
  • Agent Relationship and Business Development:
    • Build relationships and develop new business opportunities with assigned GFS agents through virtual or in-person meetings.
    • Identify, evaluate, and onboard new agents in key global markets.
    • Prepare and coordinate quotations for agent's business inquiries, projects, and tenders, engaging with GFS offices and procurement departments.
    • Assist the Head of Global Network Agents in matters related to agents' development, such as presentations, agent visit coordination, quarterly reviews, and statistics.
    • Monitor agents' monthly performance, support the implementation of commercial activities, and maintain pipeline updates.
  • Operations Related:
    • Resolve operational issues related to agent business as the main point of escalation.
    • Define or update Key Operative Guidelines (KOG) for operations concerning global network agents and communicate them throughout the GFS network.
    • Manage access rights for agent code creation and modifications in CargoWise.
  • Freight Management Projects IT-Related:
    • Collaborate with IT to manage the interface between agents' systems and the IT team, ensuring project timelines are adhered to.
    • Support the creation of standard KOG requirements and guidelines for agents' interfaces as needed.
    • Monitor and report on the progress of IT solutions related to projects to relevant stakeholders.
  • Statistics, Data Analysis, and Reporting:
    • Provide monthly statistics and analysis for agent performance reviews and management meetings using AI, Dashboard, and other related tools.