Client Service Executive

19 hours ago


Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Service Executive to join our team at A-IT Software Services Pte Ltd. As a key member of our banking operations team, you will be responsible for delivering exceptional customer service and ensuring seamless delivery of banking services to our clients.

Key Responsibilities
  • Customer Service: Provide first-class customer service to clients, responding to their queries and resolving issues in a timely and professional manner.
  • Digital Banking: Educate clients on our digital banking platform and promote the adoption of digital banking services.
  • Service Excellence: Drive service excellence by focusing on customer satisfaction, wait time, problem resolution, and error rates.
  • Counter Service Management: Ensure over-the-counter transactions are handled efficiently and effectively, and customer requests are dealt with professionally and promptly.
  • Administration Support: Provide administrative support, including daily filing, archival of documents, and upkeep of centre systems and equipment.
Requirements
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Technical Skills: Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
  • Regulatory Compliance: Knowledge of regulatory compliance and internal audit requirements.
  • Service Management: Experience in service management, including service delivery, customer satisfaction, and problem resolution.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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