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Client Service Executive

2 months ago

Singapore EXPERIAN SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Executive to join our team at Experian Singapore Pte. Ltd. as a Credit Bureau Operations Specialist. In this role, you will be responsible for ensuring the smooth operation of our credit bureau services, including data management, customer support, and process improvement.

Key Responsibilities
  • Manage data loading activities, ensuring timely and accurate submission of data by members.
  • Conduct regular checks on credit bureau members' access and credit check enquiries.
  • Retain and safekeep all documentations for compliance and audit purposes.
  • Prepare regular reports for finance and internal stakeholders.
  • Administer and manage credit bureau members' profiles, access, and billing.
  • Serve over-the-counter report purchase requests from members of the public.
  • Manage clients, internal users, and IT on data-related matters and address any arising issues.
  • Conduct User Acceptance Test and Post Assurance Test for system changes.
Requirements
  • Minimum 2-3 years of working experience in Singapore.
  • Proficient with numbers and basic knowledge in Microsoft Excel.
  • Meticulous and prudent in data process management.
  • Experience in operations and process improvement.
  • Strong problem-solving skills as demonstrated in prior profession.
  • Proven ability to excel both independently and as part of a team.
  • Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).
  • Strong and proven organizational skills.
  • Highly motivated self-starter who can work in a fast-paced ever-changing environment.
  • Familiarity with the Singapore business landscape is preferred.
  • Diploma/Degree in Business Administration, Finance, Accounting, or IT is preferred.
What You'll Need to Bring to the Table
  • A strong understanding of data management and process improvement principles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office, particularly Excel.
What You'll Be Doing

In this role, you will be responsible for achieving operation efficiency targets, ensuring timely and accurate loading of data, conducting sanity checks, and managing credit bureau members' access and credit check enquiries. You will also be responsible for preparing regular reports, administering and managing credit bureau members' profiles, and serving over-the-counter report purchase requests.

You will work closely with internal stakeholders, including finance and IT, to ensure seamless data management and process improvement. You will also be responsible for conducting User Acceptance Test and Post Assurance Test for system changes.

This is an exciting opportunity to join a dynamic team and contribute to the success of Experian Singapore Pte. Ltd. If you are a motivated and detail-oriented individual with a passion for data management and process improvement, we encourage you to apply for this role.