Client Service Professional
2 weeks ago
Are you looking for a career that offers a sense of purpose and fulfillment? Do you want to work for a company that values its employees and provides opportunities for growth and development?
At HSBC, we believe that our employees are our greatest asset. We offer a dynamic and inclusive work environment that fosters continuous learning and professional development.
As a Client Service Executive, you will be responsible for delivering exceptional client service and building strong relationships with our high net worth individuals and business clients. You will work closely with our team to understand their needs and provide tailored solutions that meet their financial goals.
Key Responsibilities:
- Maintain the highest standard of excellence in client service by attending to client enquiries and requests
- Explain operational matters to clients and develop their awareness, understanding, and ability to comply with our operational requirements
- Prompt and appropriate action taken to address client feedback and complaints
- Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
- Provide support to the Offshore Representative Offices and receive, manage, and log faxed transaction instructions from Representatives
- Build and maintain positive and productive working relationships internally and externally
- Ensure that any data input is dealt with in a timely manner and in correct and consistent format
- Adhere to the selling process and sales quality requirements and achieve compliance with all Group Standards, manuals, and guidelines
- Ensure that all credit applications meet deadlines
Requirements:
- Experience in private banking as a client service executive or similar background in client servicing
- Good understanding of private banking services and products
- Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
- Excellent communication, analytical, organizational, and planning skills
- Team player with drive for success and achievement
We are committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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