Client Services

2 days ago

Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

· Ensure prompt and best execution/dealing services in accordance with local regulations, FIM, policy and procedures across all active global markets.

· Provide execution services for equities, futures, commodities, options, leveraged FX, OTC, ETD and CFD offerings.

· Clear understanding of all rules and regulations pertaining to market offerings through the desk.

· Deliver excellent communication in a professional manner to clients across all the desk related services.

· Multi-task, prioritize and manage all client correspondences and requests across a variety of communication channels.

· Familiarize and educate clients on all our existing proprietary platforms including trading systems and administrative portals, aligning with our self-service and highly automated business model.

· Execute margin control and margin calls jointly with the Risk team to ensure all regulatory responsibilities are met.

· As a business unit, acting in compliance and integrity as a first line of defence for all issues. Proper assessment and escalation of issues to senior management as and when required.

· Ownership of issues, proper handover from shift to shift, and handling of all outstanding item.

· Willing to learn and understand more of the business workflow beyond scope to better control and manage all communications coming into the desk and delegation out if necessary.

· Monitor execution flows and constantly seek improvements in the daily workflow to reduce the cost and increase efficiency.

· Generate ideas and assume responsibility for new projects to pursue systematic and automated processes with improved speed, cost and reliability in mind.

Qualifications and Experience

· Bachelor’s degree in Banking / Finance, Economics, Actuarial Sciences, Business or Related Fields. (Preferably with the relevant CMFAS modules). Non-related disciplines are welcomed as well.

· Preferably 1 to 5 years of Futures and Options trading/dealing experience.

· Experience with front end trading systems for professional clients and institutions preferred.

· Strong Customer Service and Client Relationship Management Skillsets

· Strong Interpersonal Communication and analytical skills

· Independent, self-motivated, results driven, with high level of integrity and ability to work in a fast-paced environment.

· Willing and able to rotate between Tokyo, London and New York trading hours whenever necessary.

· Experience and good knowledge in derivatives products such as FX, futures and options preferred.

· Excellent verbal and written communication in English and Mandarin is preferred.


Tell employers what skills you have

Commodity
Microsoft PowerPoint
Defence
Derivatives
Actuarial
XML
Analytical Skills
Valuation
Client Services
Asian Markets
Corporate Actions
Unix
Trading Systems
Banking
Corporate Events
Customer Service
Automated Processes
Deal Execution
Equities
Customer Service Experience

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