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Client Service Executive

2 months ago

Singapore EXPERIAN SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Client Service Executive to join our team at Experian Singapore Pte. Ltd. As a key member of our Client Service Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner.
  • Establish and maintain thorough knowledge of company's products, processes, and systems.
  • Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross-functional teams.
  • Achieve or exceed hard targets and objectives (e.g. Service Quality Rating).
  • Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
  • Assume any report or task assigned that are relevant to customer service.
Requirements
  • Minimum 2 years of experience in customer service and dispute management via a corporate setup.
  • Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B).
  • Professional interpersonal and communication skills.
  • Excellent situational-handling skills and ability to thrive in a fast-paced environment.
  • Proactive and committed with a positive learning attitude.
  • Proven ability to excel both independently and as part of a team.
  • Bilingual candidate (English & Mandarin) is preferred.
  • Diploma/Degree in business or relevant studies is preferred.
  • Familiarity with Singapore business landscape is preferred.