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Client Account Service Executive

2 months ago

Singapore MyCareersFuture Full time

Job Summary

We are seeking a highly skilled and experienced Client Account Service Executive to join our team at MyCareersFuture. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with the highest level of professionalism and efficiency.

Key Responsibilities

  • Client Communication
    • Listen to customers' descriptions of vehicle issues and symptoms, and record accurate information for service and repair.
    • Provide professional service consultations, explaining recommended maintenance and repairs to customers.
    • Maintain regular communication with customers, providing updates on the status of their vehicles and any additional service needs identified by technicians.
  • Sales and Revenue Growth
    • Achieve sales targets by recommending appropriate services based on vehicle condition and customer needs.
  • Administrative Tasks
    • Ensure all required documentation is completed and filed correctly, including service agreements, invoices and warranty information.

Requirements

  • Business Development Experience
    • Proven track record in business development, sales, or related roles.
  • Industry Knowledge
    • Strong understanding of the automotive industry and market dynamics.
  • Communication and Interpersonal Skills
    • Excellent communication and negotiation skills, with the ability to influence and persuade stakeholders.
  • Technical Skills
    • Proficiency in Microsoft Office Suite and CRM software (e.g. Salesforce, HubSpot).
  • Personal Qualities
    • Self-motivated and proactive attitude, with the ability to work independently and as part of a team.