Premier Service Operations Manager

2 months ago


Singapore HSBC Full time

**Job Title:** Premier Service Manager

**Job Summary:**

We are seeking a highly skilled Premier Service Manager to join our team in North Asia. The successful candidate will be responsible for providing exceptional customer service, operational support, and administrative assistance to our Relationship Managers and Team Head.

**Key Responsibilities:**

  • Provide daily operational output within standard turnaround times and strict compliance with all control and procedural instructions and requirements.
  • Ensure that customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of customer confidentiality, service, and care.
  • Liaise with support departments to ensure that customers' requests, transactions, and applications are carried out promptly and accurately in accordance with proper procedures.
  • Assist with customer enquiries and instructions on non-investment products, services, and procedures while Relationship Managers are out of office, ensuring uncompromised service level to customers in their absence.
  • Provide all other aspects of service/administrative support that may be required from time to time.

**Requirements:**

  • Candidates with 2-5 years working experience in a retail-banking environment.
  • Good understanding of banking operations and product knowledge.
  • Strong customer service orientation, with self-motivation and ability to work under pressure.
  • A self-starter and good team player with drive for success and achievement.
  • Possess excellent interpersonal and communication skills.
  • Proficiency in both spoken and written English and Chinese is required, with Cantonese being an added advantage.

**About HSBC:**

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.



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