Senior Premier Service Manager

1 month ago


Singapore HSBC Full time
Transform Your Career in Retail Banking

We are seeking a seasoned professional to join our team as a Senior Premier Service Manager, providing dedicated support to Relationship Managers and customers alike. This is an exciting opportunity to leverage your expertise in customer service and relationship management to drive business growth and excellence.

About the Role
  • Main Responsibilities:
  • • Deliver exceptional customer service experiences through timely resolution of queries, issues, and feedback.
  • • Collaborate with Relationship Managers to provide tailored solutions for retail banking products, meeting customers' financial needs.
  • • Stay up-to-date with regulatory requirements and ensure adherence to Know Your Customer and Customer Due Diligence guidelines.
  • • Promote digital banking channels, educating customers on their usage and benefits.
  • • Ensure data entry and operational transactions are accurate, efficient, and compliant.
  • • Support the operational needs of the branch and business as required.
Requirements
  • Key Qualifications:
  • • Degree holder with relevant experience in retail banking.
  • • Strong product knowledge and excellent interpersonal skills.
  • • Self-motivated team player with a customer-centric approach.
What We Offer

In this role, you will have the opportunity to work with a diverse team, driving business growth and delivering exceptional customer experiences. With a competitive salary range of $80,000 - $110,000 per annum, you will be well-rewarded for your expertise and dedication.

We value our employees' contributions and offer a dynamic work environment that fosters continuous learning, growth, and diversity. Join us in shaping the future of retail banking and take your career to the next level.



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