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4 days ago
We are seeking a highly motivated and detail-oriented Customer Service Professional to join our team as a Case Management Specialist. This role is ideal for individuals who possess excellent communication skills, a strong analytical mindset, and the ability to work independently in a fast-paced environment.
About UsTalentsis Pte Ltd is a reputable Business Managed Services provider in Singapore, specializing in helping businesses transform and streamline their operations. We offer a wide range of services, from finance and payroll to HR and customer care, and are committed to delivering exceptional service to our clients across various sectors.
Key Responsibilities- Receive cases, analyze the background, and follow up on required actions.
- Correspond with various agencies to retrieve data and feedback needed for case closure or submission, ensuring responses adhere to established SOPs.
- Conduct investigations to identify process gaps and determine root causes, performing rectifications as necessary and liaising with business process owners, ground users, and system technical teams to improve process efficiency.
- Support, conduct audits, and track submission of reports.
- Provide clear and concise advice and responses to queries raised via phone call and/or email.
- Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.
- Entry-level candidates will be considered.
- Bonus if possesses 1-2 years' experience in Customer Service roles.
- Meticulous with keen attention to details, highly disciplined, service-oriented, and a good team player.
This role offers a competitive salary of SGD 35,000 - SGD 45,000 per annum, depending on experience, plus additional benefits and opportunities for professional growth and development.
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