Customer Service Professional
13 hours ago
We are seeking a highly skilled Customer Service Professional to join our team at YEO TECK SENG (SINGAPORE) PRIVATE LIMITED. This role will involve handling customer inquiries, resolving product issues, and providing exceptional customer service.
Key Responsibilities:- Handle phone calls, incoming mails, and courier documents with professionalism and efficiency.
- Collaborate with the Brand Manager to resolve product complaints and issues.
- Attend to walk-in customers and coordinate with service technicians to ensure prompt issue resolution.
- Participate in simple testing and product demonstrations (training provided).
- Update inventory of spare parts to ensure accurate records.
- Assist in the selling of spare parts and accessories.
- Process payment collections and arrange delivery when necessary.
- Prepare monthly sales and service reports to track performance.
Requirements include a minimum GCE O/N level or equivalent qualification, proficiency in MS Office software, and excellent problem-solving and customer service skills. Proficiency in the English language is also essential.
Benefits:- A competitive salary range of SGD 30,000 - SGD 40,000 per annum.
- An opportunity to work with a reputable company like YEO TECK SENG (SINGAPORE) PRIVATE LIMITED.
- Training and development opportunities to enhance your skills and knowledge.
Please note that this role requires the ability to work effectively as part of a team and to adapt to changing priorities and deadlines.
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