Customer Service Professional
13 hours ago
We are seeking a Customer Service Officer to join our team at INITIA INTERNATIONAL PTE. LTD. This role is responsible for delivering exceptional customer experiences and ensuring customer satisfaction.
Key Responsibilities- Customer Interaction: Communicate effectively with customers, understand their needs, and respond to their queries in a timely and professional manner.
- Feedback and Concerns: Handle and resolve customer feedback and concerns in a courteous and efficient way.
- Salon Experience: Ensure that customers have a wonderful salon experience, which contributes to increased customer retention.
- Phone Enquiries: Handle phone enquiries with courtesy and professionalism.
- Scheduling and Duties: Schedule customers' appointments and perform other ad-hoc duties as assigned by management.
- Customer Satisfaction: Gather customer satisfaction levels and feedback on customer services to facilitate continuous improvement.
- Appearance and Attitude: Maintain a well-groomed appearance that reflects the company's image.
- Communication Skills: Possess good and precise communication skills to interact effectively with customers and colleagues.
- Service Orientation: Demonstrate a service-oriented attitude and passion for serving customers.
- Prior Experience: Prior experience in the beauty industry would be advantageous but not essential.
The estimated salary for this role is around SGD $35,000 - $45,000 per annum, depending on qualifications and experience.
Why Work with UsAt INITIA INTERNATIONAL PTE. LTD., we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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