Field Service Operations Manager

2 months ago


Singapur, Singapore Talent Trader Group Full time
Job Title: Field Service Operations Manager

At Talent Trader Group, we are seeking a highly skilled Field Service Operations Manager to lead our field service team in the North region. As a key member of our team, you will be responsible for overseeing field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry.

Key Responsibilities:
  • Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
  • Develop and implement service strategies to meet customer satisfaction and business objectives.
  • Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
  • Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
  • Handle customer escalations and resolve issues in a timely and satisfactory manner.
  • Ensure compliance with health, safety, and environmental regulations and industry standards.
  • Provide technical support and guidance to the field service team and customers.
Requirements:
  • Diploma or Degree in Engineering or related field.
  • Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
  • Strong knowledge of ACMV/HVAC systems and equipment.
  • Experience in managing a team of field service technicians.
  • Excellent leadership and communication skills.
  • Customer-focused mindset and ability to build and maintain relationships.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced and dynamic environment.

Interested candidates who meet the requirements should submit their resume for consideration.



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