Field Service Coordinator

4 weeks ago


Singapur, Singapore Diebold Nixdorf Full time

Transform Customer Experiences at Diebold Nixdorf

The Field Service Coordinator serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations, and internal business groups. This role coordinates and monitors customer appointments to ensure timely and excellent customer experience. The Coordinator monitors technical status to manage arrival times and shift completion, as well as job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations, and other situations. The Coordinator takes action to assign or reassign work to meet customer commitments.

Key Responsibilities:

  • Coordinate customer appointments and schedules
  • Monitor technical status and manage arrival times
  • Identify and address inefficiencies and overbooking
  • Take action to assign or reassign work to meet customer commitments


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