Service Coordinator

2 days ago

Singapur, Singapore AMIT INTERNATIONAL (SG) PTE. LTD. Full time
Roles & Responsibilities

Job description

Key Job Responsibilities:

  • Create new service project job number in ERP.
  • Assess the customer request and offer advice on the right solution depending on the maintenance contract / warranty.
  • Collaborate with the Field Service Engineers’ / Supervisor to determine the number of hours, personnel, and parts and equipment needed for service visits.
  • Prepare job order and vessel schedules to Service Engineers with complete work instruction of the assignments and process everything in the relevant systems.
  • Hold a debriefing with the Service Engineer(s) regarding the work schedule.
  • Inform customers of service work progress and handle all communication related to services requests with customers.
  • Ensure proper documentation of work done & manage invoice settlement without delay.
  • You approach customers proactively to optimize the order book.
  • Assist Manager draft quotation to customer’ enquiries and manage all customers' enquiries professionally and timely. (e.g. sending service reports and other documents follow up etc.).
  • Provide project management support to service managers to assist in managing service projects, attend customer meetings etc.
  • Partner with the Sales Department for possible sales opportunities.
  • Ensure compliance with health, safety & environment regulations.
  • Other duties and responsibilities as assigned by the department.


Authorities

  • Point of contact for customer requests, scheduling & dispatching service technicians, assessing the urgency of the customer's call.
  • Calculate, prepare, and send out service quotations and technical proposals and ensure that enquiries are turned into job orders.
  • Manage service work hours optimally so that there are no excess manhour billings.

Minimum Qualifications and Experience:

  • Bachelor’s degree / Diploma in Electrical, Electronics / Automation, and instrumentation Engineering.
  • Must possess 2-3 years of experience in the service coordination roles.
  • Excellent academics and technical knowledge in marine field.
  • Should be able to read, write & speak in English.
  • Excellent communication skills.
  • Computer proficiency, MS Office (Word, Excel, PowerPoint), ERP (SAP) are advantages.
  • Required to work beyond normal office working hours

Tell employers what skills you have

Negotiation
Excellent Communication Skills
Assessing
Dispatching
Inventory
ERP
Purchasing
MS Office
Procurement
PowerPoint
coordinating procurement
Project Management
Excel
Team Player
Customer Service
Scheduling
Sourcing
customer requests

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