Field Service Operations Manager

6 days ago


Singapur, Singapore Talent Trader Group Full time
{"title": "Field Service Manager", "description": "Job Summary

We are seeking a highly skilled Field Service Manager to lead our field service operations in the North region. As a key member of our team, you will be responsible for managing and overseeing field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry.

Key Responsibilities
  • Manage and oversee field service operations to ensure efficient and timely service delivery.
  • Lead a team of field service technicians and support staff to achieve business objectives.
  • Develop and implement service strategies to meet customer satisfaction and business objectives.
  • Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
  • Handle customer escalations and resolve issues in a timely and satisfactory manner.
  • Ensure compliance with health, safety, and environmental regulations and industry standards.
  • Provide technical support and guidance to the field service team and customers.
Requirements
  • Diploma or Degree in Engineering or related field.
  • Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
  • Strong knowledge of ACMV/HVAC systems and equipment.
  • Experience in managing a team of field service technicians.
  • Excellent leadership and communication skills.
  • Customer-focused mindset and ability to build and maintain relationships.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced and dynamic environment.
What We Offer

Talent Trader Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en"}

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