Guest Experience Supervisor
2 weeks ago
Job Role:
We are seeking an experienced Guest Experience Manager to join our team at GRAND HYATT SINGAPORE. As a key leader in our Guest Experience team, you will play a pivotal role in building up and managing a new operational team within the front office environment.
Responsibilities:
- Lead the Guest Experience team in delivering outstanding guest experiences, ensuring alignment with our esteemed brand standards and exceeding expectations of both employees and guests.
- Collaborate closely with the Front Office Manager and Assistant Front Office Managers to ensure seamless coordination of operations, guaranteeing a harmonious and efficient workflow throughout the front office and guest experience.
Qualifications:
- Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
- Bring a minimum of 2 years of work experience in Guest Relations, preferably at the Assistant Manager or Team Leader level within a larger operation.
- Demonstrate exceptional communication and customer relations skills.
- Showcase strong problem-solving abilities, coupled with effective administrative and interpersonal skills.
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