Guest Experience Supervisor

7 days ago

Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25022012
**Job Category**Rooms & Guest Services Operations
**Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Supervisor

    4 days ago

    Singapore HH PROPERTIES PTE. LTD. Full time

    About the RoleAs a Housekeeping Supervisor, you will play a critical role in ensuring that our guests have a comfortable and enjoyable stay. You will be responsible for leading a team of housekeeping associates, providing guidance and support to ensure that they have the skills and knowledge needed to perform their duties effectively.You will also be...

  • Guest Experience Supervisor

    5 days ago

    Singapore GRAND HYATT SINGAPORE Full time

    Job Role:We are seeking an experienced Guest Experience Manager to join our team at GRAND HYATT SINGAPORE. As a key leader in our Guest Experience team, you will play a pivotal role in building up and managing a new operational team within the front office environment.Responsibilities:Lead the Guest Experience team in delivering outstanding guest...

  • Guest Service Supervisor

    1 week ago

    Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    A Guest Service Supervisor supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing? As a Guest Service Supervisor, you will support the Front Office Manager to ensure that Team Members are prepared and well-informed to...

  • Guest Experience Supervisor, Front Office

    3 days ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25023973 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Guest Relations Supervisor

    2 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Guest Relations Supervisor **to join our team! As a **Guest Relations Supervisor **, we rely on you to: - Take responsibility of the guest relations to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities - Enhance guest...

  • Guest Experience Supervisor

    7 days ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25022012 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o certificado...

  • Guest Experience Specialist

    5 days ago

    Singapore Marina Bay Sands PTE. LTD. Full time

    About the RoleWe are looking for a skilled Senior Guest Service Agent to provide exceptional customer service and support to our guests at Marina Bay Sands PTE. LTD.Responsibilities:Receive and process deliveries of flowers, plants, and other materials.Inspect and maintain the quality of floral displays and arrangements.Work closely with the Supervisor and...

  • Guest Relations Supervisor

    2 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Roles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Supervisor to join our teamAs a Guest Relations Supervisor, we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Enhance guest...

  • Guest Relations Supervisor

    3 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Roles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Supervisor to join our teamAs a Guest Relations Supervisor, we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Enhance guest...

  • Guest Services Supervisor

    1 week ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    **Position Overview** The Supervisor, Capella Culturist will be responsible to assist the Manager to oversee the Culturists team in assisting every guest with Dining, Transportation, Entertainment, Events, Tours, Directions and requests or any other needs. **The Role** **A. **Perform Front Office Operations** - Maintain complete knowledge and...

  • Hotel Guest Experience Specialist

    5 days ago

    Singapore VILLAGE HOTEL BUGIS Full time

    Overview:Village Hotel Bugis is a leading hospitality brand that offers a unique blend of comfort, style, and convenience to its guests. We are committed to delivering exceptional customer service and creating unforgettable experiences for our guests.Key Responsibilities:To deliver personalized service to our guests, anticipating and meeting their needs and...

  • Guest Relations Supervisor

    4 days ago

    Singapore Sentosa Development Corporation Full time

    Shangri-LaRasa Sentosa, Singapore At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the...

  • Dining Experience Supervisor

    5 days ago

    Singapore TANA DEVELOPMENT (SINGAPORE) PTE. LTD. Full time

    TANA DEVELOPMENT (SINGAPORE) PTE. LTD. Job Title: Restaurant Supervisor">Job Summary:We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at TANA DEVELOPMENT (SINGAPORE) PTE. LTD.The successful candidate will be responsible for leading our service team and ensuring that our guests receive exceptional service and dining...

  • Guest Service Supervisor

    7 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    **Supervisor, Guest Service**: You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or...

  • Supervisor, Guest Service

    6 days ago

    Singapore CapitaLand Full time

    **Responsibilities**: **Supervisor, Guest Service**: You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to...

  • Guest Relations Supervisor

    3 days ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesUnder the general guidance of the Guest Experience & Loyalty Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.How your...

  • Guest Relations Supervisor

    1 day ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesUnder the general guidance of the Guest Experience & Loyalty Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.How your...

  • Guest Experience Lead

    5 days ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Guests are at the heart of everything we do at IBIS SINGAPORE ON BENCOOLEN. As a Guest Experience Lead, you will play a critical role in ensuring that every guest has a smooth-running stay at our hotel. Your responsibilities will include leading and supporting all Guest Experience Initiatives within the property, maintaining close relationships with guests,...

  • Guest Experience Manager

    1 week ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team...

  • Guest Experience Coordinator

    3 days ago

    Singapore Lululemon Athletica Full time

    Lululemon Athletica is a fast-paced and dynamic company that is committed to creating a positive and supportive environment for our customers and employees alike. As a Guest Experience Coordinator, you'll play a key role in ensuring that our customers receive exceptional service and have a positive experience in our stores.">The Guest Experience Coordinator...