Supervisor, Guest Service

1 day ago


Singapore CapitaLand Full time

**Responsibilities**:
**JOB SUMMARY**

**Supervisor, Guest Service**

KEY ROLES AND RESPONSIBILITES

The Supervisor, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of guests at the property, follow through the guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is also the main point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guests.
- Responsible for checking in guests such as, registering and assigning rooms to guests.
- Issue apartment access cards and escorts guests to their apartment.
- Manage guests’ accounts and information, and apartment availability in the system.
- Receive and transmits messages to guests promptly.
- Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Arrange tours, taxis, and restaurants reservation for guests.
- Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Make and confirms reservations.
- Assist in property viewing for walk-in guests or on behalf of the Sales Department.

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.



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