Guest Services Agent/supervisor

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Guest Services Agent/Supervisor (Club Lounge)** who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

**Responsibilities include, but are not limited to**:
**Front Office Duties**:

- Assist the Guest Services Supervisor to upsell premier room guests to club room
- Take care of cash float and ensure it has the amount of cash specified by supervisors/manager at the end of the shift
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for supervisor to do room allocation daily
- Greet, register guests and confirm their particulars and payment details when they check in. Issue keys to guests
- Print and confirm details of payment and bill for guests when they check out
- Explain hotel's facilities and their location to orientate guests
- Interact with guests at the lobby when not occupied with check in/out duties at the reception
- Answer any guests' enquiries when they come to the reception desk
- Handle guests' complaints or direct them to DM
- Encourage guests to pay the check out bill by credit card in their home currency to meet DCC targets

**Food & Beverage Duties**:

- Prepare buffet set-up for breakfast, afternoon tea and evening cocktail at the Club Lounge
- Maintain the cleanliness of the Club Lounge and the pantry area
- Provide host or hostess service to our Club paying guest at the Club Lounge
- Attends to guest’s inquiries and requests and if there is a complaint that needs assistance
- Ensure all Club guests depart the hotel with a positive impression of the hotel’s services
- Gather and ensure high Guest love scores from all Club guests
- Drive Tripadvisor reviews to consistently improve Tripadvisor ranking in Singapore

**What We Need From You**
- Prior experience with general knowledge of front office operations will be an advantage
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Able to read, write and communicate in English
- Excellent communication, team management skills and service orientation
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.