Strategic Client Manager

3 days ago

Singapore beBeeStrategist Full time

Our organization delivers timely and independent insights to clients worldwide, challenging conventional thinking and driving investment success.

We foster a culture of origination, providing unique perspectives that yield superior outcomes for our clients. Our economists develop innovative analysis, leveraging proprietary data services and real-time intelligence to uncover opportunities and mitigate risks.

We maintain a comprehensive coverage of over 100 economies, catering to the needs of financial institutions, commodity markets, and real estate sectors. By harnessing our expertise, clients gain a competitive edge in navigating complex landscapes and making informed decisions.

This strategic role combines direct client management with leadership responsibilities, driving individual and team success in delivering exceptional results.

You will be responsible for ensuring clients derive maximum value from our offerings while driving adoption, engagement, and long-term retention. This requires a deep understanding of commercial acumen, regional expertise, and a proactive approach to client lifecycle management.

As a leader, you'll also mentor and develop team members, cultivate a culture of excellence and innovation, and contribute to the evolution of our Client Experience function.

This role presents an opportunity to scale operations, drive strategy, and influence company-wide client experience outcomes.

Main Responsibilities:
  • Client Lifecycle Management: Own the end-to-end client journey, ensuring consistent value realization and long-term satisfaction.
  • Tailored Success Plans: Develop and execute customized plans aligned to client pain points, success metrics, and platform usage.
  • Risk Management: Monitor client health scores and engagement metrics to proactively manage risk and retention.

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