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Desktop Support Specialist
2 months ago
At LINKTRIX CONSULTANTS PTE. LTD., we are seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to our end-users, ensuring that their desktop systems are running smoothly and efficiently.
Key Responsibilities:- Provide technical support and assistance to end-users via phone, email, or in-person
- Install, upgrade, and troubleshoot Windows 10 and Microsoft Office
- Perform hardware and software inventory management
- Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues
- Customize desktop hardware to meet user specifications and site standards
- Resolve and update incidents within SLA, update stakeholders for S1/P1 cases, and update KB with solution provided
- Knowledge of Windows 2019 and RHEL Server management is advantageous
- Familiarity with Active Directory, VIP, and Windows 7
- Excellent troubleshooting and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment