Customer Service and Administrative Support Specialist
2 days ago
Customer Service and Administrative Support Specialist
About SSW Logistics PTE LTDWe are a leading logistics company providing innovative solutions to our clients. Our team is dedicated to delivering exceptional customer service and administrative support.
Job SummaryThis role requires a highly motivated individual who can provide top-notch customer service and administrative support to our team. As an Assistant Manager - Customer Service & Admin, you will be responsible for achieving the highest level of customer satisfaction while providing administration and human resource support to the team.
Main Responsibilities- To process order information in a timely manner and ensure proper coordination with customers and internal operations/transport teams.
- To conduct internal trainings and provide relevant administrative support.
- To develop customer satisfaction goals and communicate with the department regularly.
- To supervise day-to-day operations in the customer service department.
- To record and analyze customer needs and problems, and provide timely feedback to improve customer satisfaction.
- Degree/Diploma in Supply Chain/Logistics/Business related discipline.
- At least 3-5 years of relevant working experience in logistics industry, preferably in a healthcare or medical related environment.
- Self-starter who is able to work in a fast-paced environment, meet tight deadlines with high level of accuracy.
- Competitive salary: SGD 4,500 - 6,000 per month.
- Affordable housing options available near the workplace.
- A dynamic and supportive work environment.
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