AWS Enterprise Support Technical Account Manager

1 month ago


Singapur, Singapore Amazon Web Services Singapore Private Limited Full time
Technical Account Manager for AWS Enterprise Support

Are you a technical expert looking to make a meaningful impact in the cloud industry? We're seeking a skilled Technical Account Manager to join our AWS Enterprise Support team in Singapore.

About the Role

As a Technical Account Manager, you will be the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises. You will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.

Key Responsibilities
  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Available in non-business hours to handle urgent issues
Requirements
  • 5+ years of experience in design/implementation/operations/consulting with distributed applications
  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
  • Bilingual in English and Mandarin
Preferred Qualifications
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Experience as a technical lead, internally or externally in a customer facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Background in a 24x7 operational services or support environment
  • Hands-on experience with AWS services and/or other cloud offerings

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP



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