AWS Technical Account Manager
2 months ago
Are you passionate about helping customers succeed in the cloud? Do you have a strong technical background and excellent communication skills? We're looking for a Technical Account Manager to join our AWS Enterprise Support team in Singapore.
About the Role
As a Technical Account Manager, you will be the primary technical advisor and voice of the customer for our enterprise customers. You will work closely with customers to understand their business needs and provide guidance on the best AWS services to meet those needs. You will also be responsible for ensuring the success of our customers' cloud adoption journeys, from strategy to implementation.
Key Responsibilities
- Act as a single point of contact for Enterprise Support customers
- Make recommendations on how new AWS offerings fit into the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning
- Champion and advocate for customer requirements within AWS
- Participate in customer-requested meetings (onsite or via phone)
- Work with leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
Requirements
- 5+ years of experience in design/implementation/operations/consulting with distributed applications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
- Bilingual in English and Mandarin
Preferred Qualifications
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience as a technical lead, internally or externally in a customer-facing role
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Master's Degree or PhD in Engineering or a related STEM field
- Background in a 24x7 operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings
About Amazon Web Services Singapore Private Limited
Amazon Web Services Singapore Private Limited is a subsidiary of Amazon Web Services, Inc. We are a leading provider of cloud computing services, offering a wide range of services including computing power, storage, databases, analytics, machine learning, and more. Our mission is to provide a highly reliable, scalable, and secure infrastructure platform for businesses of all sizes.
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