Technical Account Manager
5 days ago
Position Overview
As a Technical Account Manager, you will deliver expert architectural and operational insights aimed at maximizing customer value from AWS.
Career Development
With our rapid growth in Singapore, you will have numerous opportunities to enhance your technical, consulting, and leadership abilities. Collaborate with skilled cloud professionals while deepening your understanding of AWS offerings. Additionally, you will have the opportunity to receive mentorship and pursue AWS certifications.
Key Responsibilities
- Develop solutions, offer technical direction, and advocate for customer interests.
- Ensure AWS environments maintain operational health while minimizing costs and complexities.
- Build trusting relationships with clients, comprehending their business objectives and technical hurdles.
- Leverage your technical expertise and customer focus to lead discussions on incidents, trade-offs, and risk management.
- Engage with a diverse range of partners, from developers to executive leadership.
- Work collaboratively with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively identify opportunities for customers to extract further value from AWS.
- Conduct comprehensive reviews of service interruptions, metrics, and pre-launch planning.
- As part of the broader Enterprise Support team, provide post-sales consultative expertise.
- Address a variety of challenges as customers transition their workloads to the cloud.
- Enhance customer capabilities through workshops and informational sessions.
A Day in the Life
As a trusted advisor, you will significantly influence our customers' ability to leverage cloud technology effectively. You will design and implement strategies to promote the adoption and utilization of AWS services.
About the Team
At Amazon Web Services, we embrace our unique culture. Our focus on customer obsession, simplifying complexities, and embracing unconventional approaches defines our work environment. We are a collective of builders with diverse backgrounds, ideas, and perspectives, dedicated to innovating for our customers.
We are committed to fostering diversity and inclusion, continually seeking ways to amplify our impact as we grow. Our dedication to supporting our employees and their families includes benefits such as medical coverage, employee assistance programs, and global mobility opportunities.
Basic Qualifications
- 5+ years of experience in technical engineering.
- Proficiency in operational parameters and troubleshooting across two or more of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems context.
- Bachelor's degree.
Preferred Qualifications
- Familiarity with AWS services or other cloud solutions.
- Experience in an internal enterprise or external customer-facing role as a technical lead.
- Background as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or in a similar capacity.
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