Technical Account Manager, Enterprise Solutions

2 months ago


Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full time
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our Enterprise Support team at Amazon Web Services Singapore Private Limited - D55. As a Technical Account Manager, you will play a critical role in ensuring the success of our enterprise customers in building applications and services on the AWS platform.

Key Responsibilities
  • Champion and advocate for Enterprise Support customers, providing strategic guidance and support to help them achieve their business objectives.
  • Engage with customers at the account level, providing recommendations and proactive advice on cloud adoption and strategy.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experience.
  • Develop and maintain deep relationships with customers, understanding their business needs and providing tailored solutions to meet those needs.
  • Work closely with Amazon Web Services engineers to resolve customer issues and ensure timely resolution of complex or large-impact incidents.
  • Participate in customer requested meetings, both on-site and remotely, to provide expert guidance and support.
  • Stay up-to-date with the latest AWS services and technologies, and provide recommendations on how they can be applied to meet customer needs.
Requirements
  • Bilingual in Mandarin and English.
  • 5+ years of technical support, Solution Architect, Professional services, DevOps, Software Engineering, or consulting experience.
  • Demonstrated expertise in one or two of the following areas: systems administration (Linux and/or Windows), networking (DNS, IPsec, BGP, VPN, Load Balancing), programming/scripting (Java, Perl, Ruby, C#, and/or PHP), container technologies (Docker, Kubernetes), database administration (MySQL/PostgresSQL/Oracle), and Blockchain/Web3 technology.
  • Experience in AWS Services, deployment experience for CICD pipeline based on Kubernetes, large-scale Kubernetes operation, database operation, cybersecurity operation, and relationship management in a large enterprise environment.
  • Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired.
Preferred Qualifications
  • Experience in a 24x7 operational services or support environment.
  • Proficiency in database operation, cybersecurity operation, and relationship management in a large enterprise environment.
About Amazon Web Services Singapore Private Limited - D55

Amazon Web Services Singapore Private Limited - D55 is a leading provider of cloud computing services, offering a wide range of services including computing, storage, databases, analytics, machine learning, and more. We are committed to helping our customers build and deploy applications and services in the cloud, and we are seeking a highly skilled and experienced Technical Account Manager to join our team.



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