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VisionPLUS 10 Technical Support Specialist
3 weeks ago
Job Description:
The role of the Technical Support Specialist involves providing first-level technical support for various VisionPLUS 10 modules. Key responsibilities include monitoring application and batch job alerts, performing daily health checks and validations, handling initial triage of incidents and user tickets, and escalating unresolved or complex problems to higher teams.
Key Skills and Qualifications:
- Strong understanding of VisionPLUS 10 modules and their functionality
- Excellent problem-solving and analytical skills
- Ability to work effectively in a team environment
- Good communication and interpersonal skills
Benefits:
- Opportunity to work on a range of exciting projects
- Collaborative and dynamic work environment
- Professional development opportunities
Others:
The successful candidate will be responsible for maintaining SOP documentation and knowledge base for recurring issues, preparing RCA and incident reports, and serving as the first point of contact for VisionPLUS 10-related incidents and service requests.
