
Expert VisionPLUS 10 Technical Support Specialist
1 week ago
As a Production Support Engineer, you will play a pivotal role in ensuring the smooth operation of our VisionPLUS 10 (Flex) system. Your primary responsibility will be to monitor, triage, and resolve first-level issues across various modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations.
Key Responsibilities:">
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- Monitor application and batch job alerts related to VisionPLUS 10 (Flex).">
- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.">
- Handle initial triage of incidents and user tickets.">
- Provide quick fixes and workarounds for known issues.">
- Maintain SOP documentation and knowledge base for recurring issues.">
- Escalate unresolved or complex problems to L2/L3 teams.">
- Coordinate with development, infrastructure, and vendor teams.">
- Support monthly release deployments and patching activities.">
- Prepare RCA and incident reports.">
- Serve as the first point of contact for VisionPLUS 10-related incidents and service requests.">
- Assist with routine tasks such as password resets.">
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VisionPLUS 10 Technical Support Role
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VisionPLUS 10 Technical Support Specialist
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Technical VisionPLUS 10 Specialist
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VisionPLUS 10 Technical Support Specialist
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