Lead Operations Manager

6 days ago


Singapore DBS Bank Limited Full time
Job Description

As a seasoned professional in credit operations, you will be responsible for delivering exceptional services to business units and external customers by adopting a systematic and consistent approach aligned with the Bank's policies and procedures.

Your key responsibilities will include managing, supervising, motivating, and coaching staff to build an efficient and knowledgeable team that consistently meets accuracy and timeliness targets. You will also provide direction by setting performance targets for staff and monitor actual performance against these targets.

To drive change decisively and manage it swiftly, you will explore initiatives to automate manual processes with the goal of achieving productivity gains, enhancing control, and eliminating operational errors. Additionally, you will provide user requirements, review functional design documents, and participate in user acceptance testing.

You will support the Head/Area Manager in ensuring the smooth operation of the unit and driving productivity gains through continuous process improvements. Your responsibilities will also include developing operation manuals, ensuring they are reviewed and updated in a timely manner, and establishing standard operating procedures (including DRP/BCP procedures) that are reviewed and updated regularly.

In collaboration with business stakeholders and other teams, you will provide valuable input whenever required. Furthermore, you will identify, highlight, and mitigate risks associated with manual operational processes and ensure accurate and timely reporting to management.

Requirements

To be successful in this role, you should have a degree in Business and Finance, Business Administration, Operations Management, or a related field. A minimum of 2 years of relevant work experience in financial institutions, particularly in credit operations, is essential. Leading a team is highly desirable for this position, and experience with mortgage loans is considered an added advantage.

Your skills and qualifications should include good organizational skills with demonstrated ability in managing operations. You should have sound knowledge of consumer banking products and services as well as end-to-end operation workflows for best-in-class service delivery. Familiarity with process improvement tools and metrics/measurement is also necessary. A good understanding of operational risks and meticulous attention to detail are also crucial. Finally, flexibility and the ability to multitask and take on different roles and activities simultaneously are essential qualities for this role.


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