IT Operations Manager Network Security
7 days ago
**Role Overview:**
We are seeking an experienced IT Operations Manager Network Security to join our team. The ideal candidate will have strong network and security expertise and, ideally, some experience working with medical and imaging systems. This role will play a crucial part in ensuring the reliability, security, and performance of our IT operations across our medical facilities and offices in the region.
The key responsibilities of this role include:
- Managing and supporting IT infrastructure (e.g., servers, VMs, routers, switches, firewalls, WAPs, ISPs, etc) across clinical and on-premise environments, ensuring seamless operations.
- Managing data backup processes and system operations, including user provisioning and access controls.
- Implementing and maintaining network security, ensuring compliance with industry best practices.
- Troubleshooting and resolving IT and medical device connectivity issues (experience with CMS, PACS, MRI, CT Scan, X-ray etc., is a plus).
- Installing, upgrading, and configuring hardware and software on laptops and other devices, where required.
- Collaborating with cross-functional teams to support the setup of day surgery and health screening centres.
- Monitoring system performance, responding to incidents, and optimising IT operations.
- Working closely with the security teams to ensure compliance with cybersecurity policies.
- Assisting in IT audits and regulatory compliance efforts for medical environments, where required.
**Requirements:**
To be successful in this role, you should have:
- Bachelor's Degree in IT or a related field.
- 3+ years of experience in IT Operations, preferably in a healthcare or highly regulated environment.
- Strong knowledge of networking (firewalls, VPNs, VLANs, Wi-Fi, routing, switching etc.) and cybersecurity best practices.
- Familiarity with medical devices and healthcare IT systems (e.g., CMS, PACS, MRI, CT Scan, X-ray) is an advantage.
- Experience working on Fortigate and Meraki is a plus.
- Experience with Windows servers and virtualisation (VMware, Hyper-V).
- Experience working with ticketing systems, preferably Jira.
- Familiarity with tools not limited to Confluence, Bitbucket, Google Workspace, Slack.
- Experience with single sign-on (SSO) systems, with preference for OneLogin.
- Hands-on experience with troubleshooting and supporting enterprise applications.
- Strong analytical and problem-solving skills with the ability to work independently.
- Flexibility to provide support on an ad-hoc basis during weekends, when required.
- A problem-solving mindset and a proactive attitude toward challenges.
- High standards of integrity and professionalism in all aspects of your work.
- A strong desire to learn, grow, and continuously improve in your role.
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