Executive Branch Manager, Retail Banking
1 week ago
As a leader in the financial industry, OCBC aims to deliver an exceptional banking experience that is uncomplicated and tailored to our customers' changing needs. We achieve this by empowering our employees with purpose and expertise, enabling them to make a real impact on our customers' lives.
Job Overview
This role offers a challenging opportunity to drive business growth and customer satisfaction as a Branch Manager for OCBC. You will be responsible for managing resources, implementing service initiatives, and ensuring consistency of service quality and delivery in the branch. The ideal candidate should have a strong track record in financial product sales and excellent leadership skills to motivate staff towards achieving financial performance targets.
Main Responsibilities:
• Operational Excellence
Manage branch operations efficiently, adhering to bank standards and requirements while minimizing risks. Ensure effective channel migration programs are implemented to enhance customer experience. Conduct regular audits to maintain high-quality service standards.
• Financial Performance
Provide coaching and motivation to staff to optimize financial contribution. Drive active referrals to increase revenue and ensure overall branch profitability meets required KPIs. Develop strategies to improve financial performance and implement action plans accordingly.
• People Management
Lead the branch team effectively, providing guidance and feedback to ensure seamless communication and collaboration. Foster a positive work environment that encourages employee growth and development.
Requirements:
• At least 5 years of experience in banking and financial services with a proven track record in financial product sales
• University degree
• Strong interpersonal and communication skills
• Effective management skills with strong leadership qualities
• Possess initiative, drive, and ability to work independently and collaboratively
Salary: $120,000 - $150,000 per annum
As a Branch Manager at OCBC, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of the organization.
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