SVP, Head of Controls and Governance for Regional Retail Branch Operations, Sales Advisory and

2 days ago


Singapore DBS Bank Full time

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Purpose
We are seeking a highly skilled and experienced professional to lead the governance framework and controls within retail branch operations across a regional network. This role will oversee the design, implementation, and maintenance of controls to mitigate risks, enhance operational efficiency, and ensure compliance with both internal policies and external regulations.
Additionally, the incumbent will manage the governance of sales advisory and surveillance function to ensure sales practices are ethical, compliant, and aligned with company goals. Overall, the role will play a critical role in safeguarding operational integrity, mitigating risks, and ensuring a culture of transparency, ethical conduct, and continuous improvement.
Responsibilities
Leadership & Strategy:
Lead the development and execution of comprehensive governance frameworks for both sales surveillance and branch operations within the retail banking environment. Ensure alignment with the bank’s overall strategy, regulatory requirements, and risk management policies.
Sales Advisory and Governance:
Provide strategic guidance and advisory support to the regional retail sales team, ensuring that sales process, systems and practises are aligned with regulatory standards and company objectives.
Sales Surveillance Governance:
Oversee the surveillance of retail banking sales activities to identify and mitigate risks, unethical sales practices, and non-compliance. Implement monitoring processes to ensure that sales teams adhere to internal policies, regulatory standards, and ethical practices.
Branch Operations Controls:
Manage operational controls within retail bank branches to ensure compliance with established policies, procedures, and risk management frameworks. Monitor branch activities to mitigate operational risks, fraud, and inefficiencies.
Risk & Compliance Management:
Collaborate with internal teams (e.g., Compliance, Risk, Internal Audit) to design, implement, and continuously enhance risk management strategies. Ensure that both sales and branch operations adhere to regulatory frameworks, such as AML, KYC, and other relevant industry regulations.
Performance Monitoring & Reporting:
Define key performance indicators (KPIs) for both sales governance and branch operations, and regularly assess performance against these metrics. Provide senior leadership with comprehensive reports detailing compliance status, performance trends, risk assessments, and control effectiveness.
Policy & Process Development:
Develop and review policies, procedures, and controls for both sales surveillance and branch operations. Ensure that all operational processes are optimized for efficiency, compliance, and risk mitigation.
Continuous Improvement:
Stay updated on emerging regulatory changes, operational best practices, and technological advancements in sales surveillance and banking operations controls. Proactively identify opportunities for improvement in both sales governance and branch operations.
Requirements
Bachelor’s degree in Business, Finance, Risk Management, Law, or related field.
Minimum of 12-15 years of experience in retail banking, with expertise in both sales governance and branch operations. At least 3-5 years of experience in a leadership or management role, overseeing governance, risk management, or operations.
Strong understanding of retail banking products, services, and branch sales and service processes, as well as in-depth knowledge regulatory frameworks and operational risk management.
Proven experience designing and managing sales surveillance programs, operational controls, and governance frameworks across a retail banking network.
Ability to manage cross-functional teams and work collaboratively with departments such as Compliance, Audit, Risk, Operations, and Legal.
Strong analytical and problem-solving skills, with experience using data analytics tools to identify risks, inefficiencies, and trends in both sales and branch operations.
Ability to thrive in a fast-paced environment and manage competing priorities effectively.
#J-18808-Ljbffr



  • Singapore DBS Bank Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...


  • Singapore DBS Bank Limited Full time

    Job OverviewWe are seeking an experienced professional to lead the governance framework and controls within retail branch operations across a regional network.Key ResponsibilitiesLeadership & Strategy: Develop and execute comprehensive governance frameworks for sales surveillance and branch operations, ensuring alignment with bank strategy, regulatory...


  • Singapore DBS Bank Limited Full time

    DBS Bank Limited is seeking a highly skilled professional to lead the governance framework and controls within retail branch operations across a regional network.About the RoleThis role will oversee the design, implementation, and maintenance of controls to mitigate risks, enhance operational efficiency, and ensure compliance with both internal policies and...


  • Singapore DBS Bank Full time

    DBS Bank is seeking a seasoned professional to lead the development and implementation of comprehensive governance frameworks for sales surveillance and branch operations in our retail banking environment. The ideal candidate will possess strong leadership skills, a deep understanding of regulatory frameworks, and experience designing and managing sales...


  • Singapore Kerry Consulting Pte Ltd Full time

    My client is an established Regional Bank, who are looking to hire a SVP, AML operations to support their Retail Banking, to oversee AML processes, name screening and exit management. Reporting to the Head of Anti-Financial Crime Operations, the role focuses on operational effectiveness, leveraging best practices to enhance efficiency and mitigate risks....


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Retail Sales and Operations Expert to join our team at The Supreme HR Advisory Pte Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our Plaza Singapura branch.About the RoleThis is a unique opportunity to work with a leading human resource advisory...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore ALLIANZ GLOBAL CORPORATE & SPECIALTY SE SINGAPORE BRANCH Full time

    JOB OVERVIEW The Regional Head of Operations – APAC (Health) determines the long-term strategic goals for Operations in the APAC region for Health. The incumbent shall ensure business growth through directing and managing flow of operational activities to ensure these are delivered in accordance with the organization’s strategy. This role has...


  • Singapore MUFG Bank, Ltd Full time

    Analyst, Operational Risk Governance Team (12 months contract)Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Retail Operations Manager/ Assistant Branch Manager (Retail)OverviewTheRetail Operations Manager/ Branch Manageris required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level.ResponsibilitiesDemonstrated the ability to handle...


  • Singapore OCBC Full time

    Key Responsibilities Reporting to the Head of Risk Governance and Conduct, you will be part of the team that is responsible for ensuring regulatory compliance of the consumer banking business, covering key areas such as risk governance, market conduct requirements and/or cross-border compliance matters. Roles & Responsibilities - Actively engage the...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Retail Operations Manager/ Assistant Branch Manager (Retail) Overview The Retail Operations Manager/ Branch Manager is required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level. Responsibilities Demonstrated the ability to...


  • Singapore SVP INTEGRATED ENGINEERING PTE. LTD. Full time

    Job DescriptionWe are seeking a skilled Construction Cost Control Specialist to join our team at SVP Integrated Engineering PTE. LTD.Company OverviewSVP Integrated Engineering PTE. LTD. is a leading engineering company that provides innovative solutions for the construction industry.SalaryThe estimated salary for this role is SGD 80,000 - SGD 120,000 per...


  • Singapore OCBC Bank Full time

    Job Description - AVP - Risk Governance and Conduct, Market Conduct Advisory (240001 FL)Key Responsibilities Reporting to the Head of Risk Governance and Conduct, you will be part of the team that is responsible for ensuring regulatory compliance of the consumer banking business, covering key areas such as risk governance, market conduct requirements and/or...


  • Singapore MUFG Bank, Ltd., Singapore Office Full time

    Analyst, Operational Risk Governance Team (12 months contract)Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesRetail Operations Manager/ Assistant Branch Manager (Retail)OverviewThe Retail Operations Manager/ Branch Manager is required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level.Responsibilities ...


  • Singapore ALLIANZ GLOBAL CORPORATE & SPECIALTY SE SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesJOB OVERVIEWThe Regional Head of Operations – APAC (Health) determines the long-term strategic goals for Operations in the APAC region for Health. The incumbent shall ensure business growth through directing and managing flow of operational activities to ensure these are delivered in accordance with the organization’s...


  • Singapore Institute Of Banking And Finance Full time

    Overview:Our team of Financial Advisors is responsible for the growing business of the Bank by forging deep and long-term relationships with our Clients. They are responsible for understanding our Client’s needs and providing unbiased advice in managing and growing their wealth.Responsibilities:Achieve consistent sales performanceAchieve new business and...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    About the RoleThis is an exciting opportunity to join THE SUPREME HR ADVISORY PTE. LTD. as a Retail Operations Coordinator, based at Plaza Singapura branch.