Retail Training Specialist

3 weeks ago


Singapur, Singapore Aesop Full time

About the Role

The Retail Training Specialist has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results.

Key Responsibilities

  • Develop and implement training programs to enhance customer experience and drive business results.
  • Partner with the Retail Business Manager to identify training needs and develop solutions that meet those needs.
  • Provide coaching and feedback to retail teams to improve their skills and performance.
  • Conduct regular store visits to assess customer experience and identify opportunities for improvement.
  • Develop and maintain accurate training data and reports to inform business decisions.

Requirements

  • Background in a customer-focused environment with experience in training and development.
  • Proven track record of effective training facilitation and coaching.
  • Strong knowledge of learning methodologies and adult learning principles.
  • Ability to analyze performance data and make informed decisions.
  • Strong written and verbal communication skills.

About Aesop

Aesop is a leading provider of retail training and development solutions. We are committed to attracting, developing, and retaining the best talent in the industry and offer a creative and inclusive workplace where everyone can thrive.



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