Retail Training

1 month ago

Singapur, Singapore Aesop Full time

Purpose of Role

The Retail Training & Performance Specialist has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results.

Primary Accountabilities

Finesse customer experience

Trains & coaches to bring to life the customer journey, experience & touchpoints

Educates on adaptive approaches to create inclusive experiences for a diverse customer base

Objectively observes & assesses customer experience, identifying opportunities to elevate

Plans & executes relevant, contextual & appropriate learning solutions

Elevate portfolio performance

Integrates observation, review & analysis of portfolio & team performance into daily workflow

Partners with RBM to plan & implement relevant development activities

Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback

Contributes to portfolio development & succession plans, sharing objective & relevant feedback on performance

Embody brand identity

Acts as an Aesop ambassador & subject matter expert across all Aesop offerings

Role models Aesop's intention & purpose in every behaviour & action

Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience

Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability

Enable optimal learning & business outcomes

Utilises training tools, systems & techniques to deliver impactful & scalable learning outcomes

Partners with CM/D, RBM & RTM to plan & prioritise actions to meet short & long term needs

Plans & conducts regular & purposeful store visits to achieve lasting & positive impact

Upholds portfolio learning completion & maintains accurate training data

Key Experience, Knowledge and Skills required

Background in a customer and sales focused environment

Proven track record of effective in-person and virtual training facilitation

History of successfully coaching others for performance

Specialized knowledge in learning methodologies and adult learning principles

Working knowledge of skin care and skin care industry

Knowledge of hair care, body care, fragrance and home categories (advantageous)

Proven ability to analyze performance and take appropriate responsive actions

Ability to problem solve and make decisions within business boundaries

Strong written and verbal communication skills

Aesop’s Inclusive Hiring Principles 

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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