Retail Training Specialist

1 month ago


Singapur, Singapore Aesop Full time

About the Role

The Retail Training & Performance Specialist is a key member of our team, responsible for delivering exceptional customer experiences and driving retail performance within their portfolio. This role requires a strong partnership with the Retail Business Manager to provide targeted and timely training that meets business goals and learner needs.

Key Responsibilities

  • Develop and implement training programs that enhance customer experience and retail performance
  • Partner with the Retail Business Manager to plan and execute relevant development activities
  • Facilitate proactive development of self, colleagues, and store teams through training, coaching, and feedback
  • Contribute to portfolio development and succession plans, sharing objective and relevant feedback on performance
  • Act as an Aesop ambassador and subject matter expert across all Aesop offerings

Requirements

  • Background in a customer and sales-focused environment
  • Proven track record of effective in-person and virtual training facilitation
  • History of successfully coaching others for performance
  • Specialized knowledge in learning methodologies and adult learning principles
  • Working knowledge of skin care and skin care industry
  • Knowledge of hair care, body care, fragrance, and home categories (advantageous)
  • Proven ability to analyze performance and take appropriate responsive actions
  • Ability to problem-solve and make decisions within business boundaries
  • Strong written and verbal communication skills

Aesop's Inclusive Hiring Principles

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.


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