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Customer Experience Transformation Specialist

3 weeks ago

Singapore beBeeTransformation Full time $120,000 - $160,000
Job Description

We are seeking a seasoned professional to lead the transformation of our contact center landscape. As a Customer Experience Transformation Specialist, you will spearhead the design and implementation of cutting-edge customer engagement solutions.

Your primary responsibility will be to architect end-to-end solutions that integrate IVR, SIP telephony, CRM systems, AI, and machine learning models for a unified customer view.

Main Responsibilities:
  • Design and Implement Innovative Solutions: Develop scalable, secure, and resilient contact center architectures that drive business growth and customer satisfaction.
  • Drive Technology Innovation: Champion an "AI-first" strategy by leading the adoption of transformative technologies, including intelligent virtual agents and predictive routing.
  • Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to align technical solutions with customer experience objectives.
  • Maintain Technical Expertise: Serve as the lead solution expert for core platforms, ensuring seamless integration with existing enterprise systems.
  • Ensure Security and Compliance: Guarantee that all solutions adhere to the highest standards of regulatory compliance, data privacy, and security.
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