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Clinical Operations Manager

2 months ago

Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time
About the Opportunity

We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Alliance Healthcare Group Limited. In this role, you will be responsible for overseeing the day-to-day operations of our My Family Clinic branches, ensuring the delivery of high-quality service and operational performance.

Key Responsibilities
  • Supervise and manage the team to ensure efficient execution of daily activities, including staff rostering, resource planning, and slots management.
  • Train and guide junior staff on daily operations, safety procedures, and customer service standards.
  • Oversee finance and administration matters, including file organization, petty cash management, and billing.
  • Perform frontline services, clinical support, and operational duties during peak hours or when necessary.
  • Manage clinic housekeeping, medication, consumables, and equipment inventories.
  • Manage telemedicine duties when required.
  • Review and improve existing workflow and drive new policies and procedures.
Requirements
  • NITEC/Higher Nitec/GCE 'N' or 'O' level with 3 years' experience in outpatient GP Clinic and supervisory/management experience.
  • Advanced knowledge of relevant Government and Insurance schemes and subsidies.
  • Strong knowledge of MOH regulatory requirements for GP Clinic, insurance providers' programs, and processes.
  • Able to supervise, motivate, and lead the team effectively.
  • Proven ability to work flexibly with changing priorities and deliver high-quality customer-focused service.
  • Possess strong interpersonal and communication skills.
  • Familiar with clinic management application.
  • Ability to commit to 40 hours' work week based on GP Clinic's operating hours.

Please visit our website at https://alliancehealthcare.com.sg or https://www.myfamilyclinic.com.sg to learn more about our organization.