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Training and Development Manager

1 week ago

Singapore This is an IT support group Full time
Job Overview

We are seeking a highly motivated Training and Development Manager to join our team as a Service Quality Trainer. The successful candidate will be responsible for developing training methods through the identification of training needs and providing solutions to Contact Centre and Business segments.

The ideal candidate will have a strong background in quality assurance and have experience working with Contact Centre and Business segments. They will review PDTs and Segments targeted campaigns to ensure they meet operational needs and update the bank's Knowledge Based System (KPBS) timely.

This is a leadership role that requires a strong ability to motivate and guide team members to achieve their best performance.

Main Duties:
  • Develop and implement training programs for customer service and sales staff.
  • Lead cross-functional teams to identify training needs and develop effective solutions.
  • Review and develop training materials to ensure they meet operational needs.