Smart Locks Technical Support Specialist
1 day ago
We are seeking a highly skilled Smart Locks Technical Support Specialist to join our team at SINGGATE PTE. LTD.
The ideal candidate will possess excellent problem-solving skills, attention to detail, and strong communication abilities.
About the Role
This role involves providing top-notch customer support for our smart lock products, ensuring customer satisfaction, and resolving any technical issues that may arise.
Key Responsibilities:
- Deliver prompt and effective support to customers via phone, email, or live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.
Requirements:
- High school diploma or equivalent; a degree in a relevant field is an asset.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Pasison for technology and smart home solutions.
Benefits:
- A competitive salary of $60,000 - $80,000 per annum.
- Opportunities for professional development.
- A friendly and supportive work environment.
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