IT Support Specialist with Onsite Technical Expertise
19 hours ago
Job Title: IT Support Specialist with Onsite Technical Expertise
About the RoleWe are seeking an experienced IT Support Specialist to join our team at SMART FORTE CONSULTING LLP. As a key member of our technical support team, you will be responsible for providing onsite technical expertise and troubleshooting services to ensure seamless IT operations.
Key Responsibilities- To provide onsite technical support and troubleshooting services within the required SLA time frame
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
- Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
- Enhanced support for VIP users
- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
- Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
- Asset management support for end user devices by following defined processes
- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
- Onsite support for events such as trade shows or special meetings
- Regular checks for IT Room devices and Meeting Room equipment when required
- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
- Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
- 1 to 2 years of IT experience in Corporate work environment
- 5 days work at Raffles Quay
- MNC work environment
- Salary $2700 - $3100
We offer a competitive salary range of $2700 - $3100 per month, depending on experience. This role is ideal for those who thrive in a fast-paced corporate environment and are passionate about delivering exceptional IT support services.
This is a fantastic opportunity to grow your career in IT and take on new challenges with a forward-thinking company like SMART FORTE CONSULTING LLP. Apply now if you have the skills and passion to succeed in this role
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