Technical Support Specialist
1 week ago
Job Overview
SMART FORTE CONSULTING LLP is seeking a highly skilled Technical Support Specialist to join our team as a Desktop Engineer. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.
About the Role
- The successful candidate will be responsible for providing technical support services to end-users, troubleshooting hardware and software issues, and performing various tasks related to IT asset management.
- As a Desktop Engineer, you will work closely with our infrastructure teams to resolve network, server, or other infrastructure-related issues that impact user productivity.
- You will also be responsible for deploying new hardware and software solutions, conducting regular checks on IT Room devices and Meeting Room equipment, and supporting large-scale efforts such as asset auditing and discovery.
Requirements and Qualifications
- A Diploma / Nitec in Information Technology, Computer Engineering, Electronics, or a related field.
- A minimum of 1-2 years of desktop support experience.
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Familiarity with IT service management tools and processes, including ITIL and ServiceNow.
What We Offer
- An estimated salary of $2700 - $3100 per month.
- A 5-day workweek at Raffles Quay.
- Ongoing training and development opportunities to enhance your technical skills and knowledge.
Tell Employers What Skills You Have
- H Hardware Support.
- IT Service Management.
- Asset Management.
- Troubleshooting.
- IT Hardware Support.
- Customer Support.
- Laptops.
- VIP.
- Onsite Support.
- Desktop Support.
- IT End User Computing.
- Information Technology.
- Software support.
- Operating Systems.
- Information Technology and Services industry.
- ITIL.
- ServiceNow.
- Communicating with end users.
- Electronics.
- Technical Support.
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