Technical IT Support Specialist

1 week ago


Singapore SMART FORTE CONSULTING LLP Full time
Job Summary

We are seeking a highly skilled Technical IT Support Specialist to join our team at SMART FORTE CONSULTING LLP. The successful candidate will provide exceptional technical support and troubleshooting services to our clients, ensuring seamless operation of their IT systems.

About the Role
  • To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
  • Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  • Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications.
  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software.
  • Enhanced support for VIP users.
  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users.
  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users.
  • Asset management support for end user devices by following defined processes.
  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  • Onsite support for events such as trade shows or special meetings.
  • Regular checks for IT Room devices and Meeting Room equipment when required.
Requirements
  • Diploma in Information Technology, Computer Engineering, Electronics or related field.
  • 1 to 2 years of desktop support experience.
  • 5 days work at Raffles Quay.
  • Salary SGD $2700 - $3000 per month.
What We Offer

SMART FORTE CONSULTING LLP offers a competitive salary package, including:

  • A monthly salary of SGD $2700 - $3000.


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