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Guest Relations Supervisor

2 months ago

Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Guest Relations Supervisor to join our team at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. The successful candidate will be responsible for providing exceptional guest service, ensuring seamless communication, and driving customer satisfaction.

Key Responsibilities
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Collaborate with management to develop and implement strategies to improve guest satisfaction and loyalty.
  • Train and supervise front office staff to ensure excellent customer service standards.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Develop and maintain relationships with guests to ensure repeat business and positive word-of-mouth.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.