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IT Service Delivery Manager

1 week ago

Singapore NCS Full time

NCS is a leading technology services firm operating across the Asia Pacific region. With over 20 cities covered, we provide consulting, digital services, technology solutions, and more.

Our mission is to harness the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

We're searching for a highly driven Service Manager to be part of our diverse team here at NCS.

About the Role:

This is an exciting opportunity for a seasoned IT professional to join our service delivery team. As a Service Manager, you will be responsible for ensuring all contracts are actively managed and that customers receive top-notch support.

You will be required to have in-depth knowledge of infrastructure and cybersecurity technologies, as well as excellent communication and interpersonal skills.

The ideal candidate should possess:

  • A degree in Computer Science, Computer Engineering, or Information Technology related field, or IT equivalent;
  • Preferably 3 or more years of IT project management experience;
  • Strong knowledge in process improvement methodologies and tools;
  • Self-motivated with a positive 'can-do' attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills;
  • Ability to lead, develop, and maintain respectful and trusting relationships;
  • Good customer management experience;
  • Proficient in written and spoken English;
  • Certification in IT Service Management and/or ITIL (v3 or above);
  • Able to travel as required.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen.