Enterprise Delivery Manager
7 days ago
At This Is An IT Support Group, we're redefining the landscape of data infrastructure with our innovative streaming platform.
We're committed to empowering organizations to harness the full potential of continuously flowing data and drive business transformation.
As a Practice Manager, you'll play a pivotal role in helping our customers navigate significant technological and business changes associated with adopting our streaming platform.
You'll engage across the customer lifecycle to align business outcomes, ensure clear success criteria, and assess customer satisfaction.
A key aspect of this role is mentoring and leading within our Professional Services team, as well as aligning with strategic delivery partners within a region.
Your responsibilities will include driving success with our Professional Services customers, managing bookings, revenue, margins, and satisfaction targets.
You'll create and drive legal terms agreements for your customers, engage with stakeholders across the customer organization, and build initial services direction.
This role requires exceptional interpersonal communication capabilities, as you'll be interacting with C-level/VP, architects, and program managers.
You'll also participate in product and sales strategy conversations affecting customers in your region and strengthen Confluent success across your customer base.
The ideal candidate will have 10+ years of experience in overseeing enterprise-level IT delivery projects, selling enterprise IT delivery services, and demonstrated success in building and developing remote delivery teams.
Ability to travel up to 50% of the time to client sites is required.
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Enterprise Delivery
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