Strategic Operations and Learning Development Manager
5 days ago
We are seeking a seasoned professional to spearhead operational excellence through standardized processes, while fostering employee growth through effective learning programs. The successful candidate will be instrumental in establishing Standard Operating Procedures (SOPs) across the organization, leading initiatives that promote continuous learning and development.
Key Responsibilities:
1. Operational Efficiency and Compliance- Develop and implement company-wide SOPs for HR and operational processes to ensure consistency, efficiency, and compliance with internal policies and regulatory requirements.
- Collaborate with department heads to map, document, and standardize business processes, driving initiatives to improve HR operations.
- Continuously review and update SOPs to align with best practices and organizational changes, ensuring optimal workflows and processes across different functions within HR and other departments.
- Design, implement, and oversee learning and development programs that enhance employee skills, support professional growth, and align with business goals, leveraging digital learning tools and the Learning Management System (LMS).
- Evaluate the effectiveness of training programs using metrics and employee feedback, and continuously optimize training initiatives to align with organizational needs.
- Leverage data analytics to measure the impact of L&D programs, identify skill gaps, and assess the efficiency of operational processes.
- Establish strong relationships with key stakeholders across various departments to ensure effective implementation of SOPs and training programs.
- Communicate operational updates, process changes, and learning initiatives clearly and effectively to all employees, fostering a culture of transparency and open communication.
- Work closely with senior leadership to understand strategic business objectives and develop learning solutions that align with those goals.
- Provide guidance and coaching to junior HR team members to build capabilities within the team, fostering a culture of continuous learning and development.
- Support the HR team in maintaining high performance, ensuring consistency in operations, and developing skills to meet evolving business needs.
The ideal candidate will have a Bachelor's degree in Human Resources, Business Administration, Education, or a related field, and 5+ years of experience in HR operations, learning and development, or a related HR role. Strong understanding of HR operations, learning principles, and instructional design is essential. Proficiency in using Learning Management Systems (LMS) and data analysis tools is also required.
This role offers opportunities for professional development and career advancement within the company. The successful candidate will contribute to creating a culture of operational excellence and continuous learning, working collaboratively with cross-functional teams to drive business success.
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