Digital Channel Insights Specialist
4 days ago
Job Overview:
KrisShop Pte. Ltd. is seeking a highly skilled Business Performance Improvement Lead to join our team. As a key member of our operations team, you will be responsible for analyzing existing business processes across all channels and identifying areas for optimization and automation.
You will work closely with cross-functional teams (marketing, IT, BU, Channel, etc.) to define project scope, requirements, and timelines. Your primary objective will be to develop and implement solutions to improve operational efficiency, conversion rates, and overall customer experience.
Key Responsibilities:
- Analyze existing business processes across all channels and identify areas for optimization and automation.
- Develop and implement solutions to improve operational efficiency, conversion rates, and overall customer experience.
- Document and maintain business processes and best practices.
- Prepare and deliver compelling data-driven presentations to communicate insights and recommendations to stakeholders.
Requirements:
- Bachelor's degree in Business Administration, Data Science, or related field.
- Minimum 2 years of experience in data analysis and business operations.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work effectively in a fast-paced environment.
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